Please check your email, including your spam folder, for an order confirmation. If you still haven't received it, contact our customer support on orders@urbankings.store for assistance.
Payment Related FAQs
Payment for the order has been deducted from my account, but no order details have been received?
Is my payment information secure?
Yes, we prioritize the security of your payment information. We use secure encryption methods to protect your data.
What payment options do you have?
We accept various payment methods, including credit/debit cards, Mastercard, VISA, Paypal, UPI, COD, netbanking. You can find the full list during the checkout process.
Order Related FAQs
I want to change my product color.
Contact our customer support on order@urbankings.store to inquire about the possibility of changing the color of your order before it ships.
I have lost my invoice copy, what should I do?
You can request a copy of your invoice from our customer support team on order@urbankings.store
Frequently asked question
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Shipping Related FAQs
Do you ship internationally?
Yes, we do ship internationally.
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Frequently asked question
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Bulk & B2B Related FAQs
Can I customize laptop stands with my company logo or design?
Yes, we offer customization options for corporate orders. Contact our B2B team for details on info@urbankings.store
Do you offer bulk or wholesale ordering options?
Yes, we offer bulk and wholesale ordering options. Please contact our B2B team on info@urbankings.store for pricing and terms.
Can I buy products in bulk for corporate gifting?
Yes, you can purchase our products in bulk for corporate gifting purposes. Contact our B2B team on info@urbankings.store for further assistance.
Generic FAQs
Can I use more than one coupon on an order?
Only one coupon can be used per order. Check the coupon terms for any exceptions.
How can I contact your customer support for further assistance?
You can reach our customer support through email on info@urbankings.store or Whatsaps on 902582175
What products do you offer on your website?
We offer a range of ergonomic laptop stands, mobile stands, tablet stands, men's pouches and other various desktop accessories.
Product FAQs
How do I know which laptop stand is right for my laptop?
Check the product descriptions on our website for compatibility information. If you need further assistance, contact our customer support on info@urbankings.store to guide you the best. You can check further details on our website.
Is there any warranty on the products?
Yes, we offer a 1 year warranty on our products.
Support FAQs
I have a problem with my order, how can I get help?
Contact our customer support team on WhatsApp, and they will assist you in resolving any issues with your order.
Do you have a physical store?
We primarily operate online, but you can check our website for any information.